User Research | Wireframing | UX & UI Design | Mobile App
Following a user study on the lockers, we have devised a service to allow one's luggage to be unloaded for a certain period of time.
The user can order a "Lester" to pick up his luggage and then, whenever he wishes, he can ask the "Lester" to bring it back safely.
The application features price estimation, insurance, as well as the real-time location of the Lester and your luggage.
How can we bring back the locker despite the many flaws that led to its disappearance?
To offer a service allowing its users to get rid of their luggage, and to recover them, at any time and in any place, guaranteeing them security, speed and affordability.
The objectives of this project are:
- Providing freedom of action and mobility for users.
- Relieving users of dead weights
- Securing belongings objects for a period of time.
- Play the role of "carrier" for the user.
Firstly, after conducting a rapid benchmark to measure the status of the lockers in France, we carried out a questionnaire for social networks in order to know the future of the lockers according to our target.
The results of this study did not correspond to the current state of the lockers, which has almost completely disappeared. Indeed, more than 50% of the public stated said they wanted to use lockers. Its disappearance therefore depends not only on the possible decrease in demand from users, but above all, as the SNCF staff has asserted, a decision from "above", which applies at the national level to reduce the risk of terrorism.
To complete our research, we went to meet our target at the train station in Compiègne, where we met men and women going to spend the day in Paris, some for work, others for pleasure.
After obeserving them, having a long discussion with them, and examining the answers of our questionnaire, we realized that our target carried a lot of stuff. Whether they carry their computer, their suitcase, their document holder, or even for some a bike, they were all overloaded. Moreover, even if they say that the lockers are useful to them, they find it outdated and not in adequation with their mobile rhythm of life. Indeed, they do not want to have to move to a place to access a service; like their cloud data, they want to be able to get out of their job and be able to access and retrieve their luggage at any moment.
However, no solution offers them this possibility. That’s why they carry their luggages everywhere with them.
Here is the user scenario : (in french, sorry)
Find below the sceenshots of the application
Log in page
Once you’re logged in, thanks to the scanning technology, you no longer need to enter your bank details into the application. Simply take a picture of your credit card to save your data in the application
Lest Main Page
When the user wants to give his luggage, he must fill in the items he wishes to leave, in order to display the correct type of "Lester" on the map. (bicycle, truck ...). He chooses the place where he wants to find the Lester (where he is or in another place).
Lest Main Page
Once the Lester is on his way, the user sees him moving in real time on the map.